What is WordPress emergency support?

When a website is unavailable online or isn't functioning well enough for end-users to perform basic tasks, we can say it is experiencing downtime. Many factors can contribute to website downtime, such as your hosting setup, WordPress plugins, themes (i.e. JavaScript conflicts), incorrect .htaccess files, redirect loops, etc.

WordPress emergency support goes hand in hand with uptime monitoring. At FalconStack, we are watching for incidents, errors, and crashes to get your website back up as fast as possible when something goes wrong. Going for a WordPress maintenance service plan that includes emergency fixes is essential to run a reliable website and ensure maximum uptime.

Ensuring maximum uptime

From lost opportunities to brand damage and data loss, downtime can be a terrible thing for your website, especially if you have a lot of traffic or if you are selling products.

FalconStack will timely patch errors, issues and fix conflicts as they appear to make sure your website stays up at all times.

About our emergency feature

• 1h/m of emergency fixes included in all plans (most incidents are fixed in less than an hour)
• Extra time charged at:
  • $39/h for Single site plans
  • $19/h for Multiple site plans
  • Free of charge for Custom plans
• You are always notified before we start working on your site, any extra cost will require your approval
• Should anything happen to your site, we will get notified (thanks to our 24/7 monitoring tool) and respond quickly. Once the incident is closed, we always let you know what went on and ensure it doesn't happen again